City Print's quality control puts us above our competition. Our people are the secret to our great success and our lifelong customers.
How do we do it? First, our sales rep works diligently with our customer to get a complete understanding of what they want. We listen intently to their printing needs and give an accurate and competitive bid up front with no hidden cost.
Our next step, the sales rep writes a detailed work order, which goes into our sophisticated print tracking software. We attach a work order number to the job so we can track it as it goes through our plant. The work order becomes the instructions for the many processes the job goes through including final delivery. Next, the sales rep sends the artwork to our electronic prepress department.
While the paper is ordered and custom cut to match the job, prepress works on a pdf proof of the job to be printed. We email the proof back to the artist or client for their review and approval. If the color balance is of absolute importance, we over night the proof to the client for their review and approval, as we have no control over how the client's computer screen is color calibrated.
After approval from the customer, we run a proof for the press operator and a folded sample for bindery. This is where we control quality because everyone knows the proof must match the finished job. With the proof and an accurate computer generated work order, the electronic art goes through the plating process and meets the paper order at the press. Our preferred paper is a recycled 9-point matt.
If our customer orders a press check, we give them an approximate time so they can see the printed press sheet. After the printing process is completed, all the printing goes to our bindery department for finishing.
The bindery department checks that the printed material matches their printed folded sample. They complete the folding or stitching, mark every box with the customer's name on it, and document the box count (or bulk skids) on the delivery ticket so the receiving company or client knows exactly what they are receiving. The scrap paper goes to a recycle bin for processing.
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